How to sync field that has been added to an existing connection?

General Questions
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Originally asked by Daniel on 03 December 2023 (original question)

Hi,

How can I sync a field that has been added to an existing connection to an issue that is already under sync?

We have an existing connection between Jira DC and Jira Cloud, and we have 950 issues that are already under sync.

We’ve added the ‘Due Date’ field to the connection, and now we want to sync this field for all 950 issues that are already under sync.

I tried to ‘Exalate’ the issue again (while the issue was already under sync), but it didn’t work.

Thanks,

Daniel

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Answer by Mathieu Lepoutre on 04 December 2023

Hi Daniel

I just reproduced this on my own instance.

What I did

Send over 10 tickets from source to destination.

Added a new value in the outgoing sync on source. Did not update the tickets themselves.

Made a trigger and used Bulk Exalate. (The 3 dots on the trigger and you will find it there)

Result: The updated value was in the payload on the destination side after the bulk exalate did its thing.

Thank you.

Kind regards,
Mathieu Lepoutre

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Answer by Daniel on 05 December 2023

Hi Mathieu,

It works!

Thank you very much for the assistance :slightly_smiling_face:

Regards,

Daniel

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