Visual mode: sync assignees

General Questions
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1

Originally asked by Francis Martens (Exalate) on 20 January 2021 (original question)

Exalate has been setup using the visual mode to sync Jira and Azure DevOps.
The assignee of a task isn’t being synced (in neither direction). In both Jira and Azure the Active Directory accounts are being used. These should match on both sides.
I am overlooking something to get this working?

Mapping:
Jira: Assignee <--> Azure DevOps: Assigned To

1760×1122 74.6 KB

Comments:

Francis Martens (Exalate) commented on 20 January 2021

On Azure Side the emails are shown as @acme.com and on Jira side the @acme.com not a string match.
How can they be straighten?

2

Answer by Francis Martens (Exalate) on 20 January 2021

Hi,

The reason why Exalate cannot set the assignee is because it cannot map the email addresses.

You can use a script rule in the visual editor to implement this specific business logic.
More details are available in the documentation Script Rule Examples

Francis