currently we’re using Exalate on multiple connections.
We use it for B2B connection with a customer, and use it internally to connect to different projects
at this time we require certain actions to unexalate connections. This works fine by using Jira automation and applying the ‘unexalate now’ function.
Untill we come upon an issue that has both internal and external connections.
Unexalate now would kill both connections. however, we only require the external b2b connection to close, the internal should at that point remain intact.
is there any way to achieve this?
i’m looking into using scriptrunner to run it as a custom script.
i believe something similiar discussed here, but my focus is automation of the action
i tried this script , it works well but any information related to unexalated issue key is erased in both sites
for example we use text custom filed to store replica key , after using this script this field was empty
we used this script under condition , if replica custom field is equal to “Synchro Stopped”
when we update a custom field to this value , a ticket is unexalated but this field is erased in to sides
please can you help me to solve this, i need to keep old information
Salma Nairi commented on 22 October 2021
Francis Martens (Exalate)
Salma Nairi commented on 23 October 2021
Hi
in script i forced issue values and used listener script to keep replica information
Francis Martens (Exalate) commented on 26 October 2021
The unexalate is removing the meta information, and no changes are applied onto issues.
Can you check the issue history to understand the source of the issue.
If it is exalate, can you then add logging information to understand at what stage the information is affected?