Trigger ServiceNow <> Jira

General Questions
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1

Originally asked by Harold Oconitrillo on 16 August 2022 (original question)

An incident is created in ServiceNow and the button for serial automation is created when filling in the Assignment Group.

After filling out this field, a Bug should be created in Jira that, depending on the group, is directed to different projects.

Example:

If Attribution Group = N3 - TI DIG - CATALOGO E CONTEƚDO (ServiceNow), then create an issue in the N3CATALOGO project (Jira).
If Attribution Group = N3 - TI DIG - ATENDIMENTO(ServiceNow), then create an issue in the N3ATEND project(Jira).

Comments:

Harold Oconitrillo commented on 16 August 2022

Can you please let me know the name of the field in Snow or send me one screenshot to see how the button looks like? Also, I recommend you to follow up the below documentation and use the Snow syntax to set up the trigger.

https://docs.idalko.com/exalate/x/XZArAQ

Feel free to contact us back for further questions you may have.