I am looking to implement a one-way sync from Jira Service Management Cloud (Assets/CMDB) to ServiceNow CMDB tables using Exalate, and i need clarification on whether this is achievable and what the recommended approach would be.
My use case is straightforward in concept: we have CIs stored as objects in Jira Assets (organized in object schemas with attributes), and we want those CIs to be pulled and used to populate the corresponding ServiceNow CMDB tables (e.g. cmdb_ci_server, cmdb_ci_business_app, etc.) as records. We are not syncing Jira issues — we want to sync the Assets objects themselves, independently of any linked issue (if possible).
My questions are: (1) Is there a supported or recommended way to have Exalate read directly from Jira Cloud Assets objects? (2) Is the Basic Auth HTTP Client workaround for this use case, and are there any documented examples? (3) Has anyone implemented a Jira Cloud Assets → ServiceNow CMDB pipeline with Exalate.
Any info from the team or community would be greatly appreciated
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