Originally asked by Pierre-Jean Constant on 09 February 2023 (original question)
Hi,
We have 2 JIRA instances :
Both have a similar Insight/Asset Schema with objects having a particular attributes that contain a “business key” to for identified same object.
My question is : What’s the best way to sync insight field with object having the same attribute “business key” in both instance ?
Thx in advance for your help !
Answer by Jillani Fazal on 06 November 2023
Hi Pierre-Jean Constant
Thank you for connecting with us and apologies for the delayed response. We are now working on the community questions in order to address the scenario which are out of the normal sync rules.
Please refer to this article in order to sync the insight fields:
https://docs.exalate.com/docs/how-to-sync-insight-custom-fields
I hope you will find it useful.
BR,
Jillani
I don’t think it’s out of normal sync rules because you refer to your own article that is doing the job for On-Premise instance … Then the explanation should be relevant for Jira Cloud instance too … I’m wrong ?
Regards,
Pierre-Jean Constant.
I agree but that code is to sync Asset fields between On-Premise instances … What i need is the way to do it from On-Premise to Jira Cloud instance …
Hello Pierre-Jean,
Unfortunately, assets fields cannot be synced across Jira instances. You can vote for this item in the product portal if you want this functionality to be implemented. https://portal.productboard.com/tusikov7qsegytqouagykwjr/c/28-sync-asset-configuration-items-cis-in-jira.
Regards,
Javier Pozuelo