xl8bot
1
Originally asked by Andres Martynowicz on 23 March 2022 (original question)
We’re trying to sync a case comment author from Salesforce to Jira Cloud but it’s not working as the author is always “Exalate”.
I’ve followed the documentation to add this code :
issue.comments = commentHelper.mergeComments(issue, replica){ it.executor = nodeHelper.getUserByEmail(it.author?.email) }
I’ve also made sure that the comment author exists on Jira and has the permissions to access the project and add comments.
Please advise.
xl8bot
2
Answer by Ariel Aguilar on 26 March 2022
Hi Andres,
I was able to reproduce the problem from Salesforce to Jira Cloud:
To achieve what is needed, you will need to inspect the local replica from Salesforce side, and you will get something like:
“comments”: [
{
“id”: “00a5f000000oZGfAAM”,
“author”: {
“key”: “0055f000000xGlUAAU”,
“active”: false
},
“body”: “TEST internal comment.”,
“created”: 1648252800000,
“internal”: true,
“restrictSync”: false
}
Then, once you know the author key, what you will need is to define a user mapping:
final def userMapping = [
"0055f000000xGlUAAU" : "ariel.aguilar@idalko.com"
]
issue.comments = commentHelper.mergeComments(
issue,
replica,
{
it.executor = nodeHelper.getUserByEmail(userMapping[it.author?.key]);it
}
)
I just tested it and it worked for me.
Kind regards,
Ariel