Synchronize comment author from Salesforce to Jira

[xl8bot]

Originally asked by Andres Martynowicz on 23 March 2022 (original question)

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We’re trying to sync a case comment author from Salesforce to Jira Cloud but it’s not working as the author is always “Exalate”.

I’ve followed the documentation to add this code :

issue.comments = commentHelper.mergeComments(issue, replica){ it.executor = nodeHelper.getUserByEmail(it.author?.email) }

I’ve also made sure that the comment author exists on Jira and has the permissions to access the project and add comments.

Please advise.

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[xl8bot]

Answer by Ariel Aguilar on 26 March 2022

Hi Andres,

I was able to reproduce the problem from Salesforce to Jira Cloud:

To achieve what is needed, you will need to inspect the local replica from Salesforce side, and you will get something like:

“comments”: [
{
“id”: “00a5f000000oZGfAAM”,
“author”: {
“key”: “0055f000000xGlUAAU”,
“active”: false
},
“body”: “TEST internal comment.”,
“created”: 1648252800000,
“internal”: true,
“restrictSync”: false
}

Then, once you know the author key, what you will need is to define a user mapping:

final def userMapping = [
      "0055f000000xGlUAAU" : "ariel.aguilar@idalko.com"
]
issue.comments = commentHelper.mergeComments(
  issue,
  replica,
  {
    it.executor = nodeHelper.getUserByEmail(userMapping[it.author?.key]);it
  }
)

I just tested it and it worked for me.

Kind regards,

Ariel

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