Sometimes, a synced comment between Xendesk and Jira Cloud, proxy user is used as author

General Questions
, , ,
1

Originally asked by Matias Vivas on 30 March 2022 (original question)

from Jira Cloud to Xendesk: A few times (maybe 3 times) a week, a comment is generated from the Jira side that is synced to xen using the proxy user as the comment author.

There were no changes to the scripts in the last two months.   
All users exist in both systems.  
We have a volume of 40 daily comments and only one a day is manifested as described above.

Comments:

Ariel Aguilar commented on 31 March 2022

Hi Matias,

There could be many factors that might be causing this unexpected behavior. Is this a visual or script based connection?

Kind regards,

Ariel

Matias Vivas commented on 06 April 2022

Ariel,

Do you have any update on the issue?

2

Answer by Matias Vivas on 05 April 2022

This is what is happening. Every time the updateauthor comes up with “automation for jira”, it uses the exalate proxy user to sync comments. It should be force to use the author instead, shouldn’t it? this map(comments) its a visual one, no script

799Ă—384 10.2 KB

3

Answer by Matias Vivas on 05 April 2022

Should i open a support ticket?

4

Answer by Matias Vivas on 31 March 2022

Its a Visual connection with one added script