I have connection from ServiceNow to Jira Service Management project. The attachments are synchronised from Snow to JSM. But I want to show these attachments in comments as well.
Here are the points as part of requirement of the use case:
Snow will comments and attachments, so will sync comments as it is in JSM plus we will add one new comment which has all attachments
If there are new attachments then new attachments will be shown in new comment
e.g, You created incident with 2 comments and 3 attachments, in that case JSM will have 2 comments same as Snow and one additional comment which contains 3 attachment preview. Now if Snow tickets get update and have 1 comment and 2 attachment then in JSM you will have 2 more comments, one for comment of Snow and another for remaining 2 new attachments. so total 5 comments in JSM.