Originally asked by Support on 10 March 2023 (original question)
Hello,
We need to map actual SalesForce case number (like 05934910) to a custom field on Jira side, right now we are getting a value like this: 500Di00000R0auZIAR
Current SF mapping is like this for the field
SF Outgoing sync
if(entity.entityType == "Case") {
replica.key = entity.Id
replica.summary = entity.Subject
replica.description = entity.Description
....
}
Jira incoming sync
else if (issue.projectKey == "NUM"){issue.customFields."SalesForce Case Number".value = replica.key}
We would like to have the proper field that needs to be sent from SF to have the actual case number instead of the long string we are currently getting.
Comments:
Ariel Aguilar commented on 10 March 2023
Try
SF Outgoing sync
if(entity.entityType == "Case") {
replica.key = entity.Id
replica.summary = entity.Subject
replica.description = entity.Description
replica.number = entity.CaseNumber
}
Jira incoming sync
else if (issue.projectKey == "NUM"){
issue.customFields."SalesForce Case Number".value = replica.number
}
Kind regards,
Ariel