Originally asked by Harold Oconitrillo on 15 April 2022 (original question)
I want all the comments coming over from ServiceNow to come over as internal comments. Currently, they show as public comments and this disrupts the functioning of Zendesk SLAs.
Comments:
Harold Oconitrillo commented on 15 April 2022
Hi,
You may refer to the below documentation
https://docs.idalko.com/exalate/x/LQB1Aw
https://docs.idalko.com/exalate/x/KwB1Aw
Feel free to contact us back if you have any further question or comment.