Send comments to Zendesk only if certain text is found in ADO comment eg: @send2Zendesk if found in comments section only then will it sync to zendesk

General Questions
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1

Originally asked by Sarita Bhatt on 11 October 2023 (original question)

How do i send comments to Zendesk only if certain text is found in ADO comment eg: @send2Zendesk if found in comments section only then will it sync to zendesk

2

Answer by Javier Pozuelo on 11 October 2023

Hello Sarita,

Place the following code in your Azure DevOps Outgoing Sync

workItem.comments.collect{ comment ->
if(comment.body.contains("@send2Zendesk")){
replica.comments += comment
}
}
replica.comments       = nodeHelper.stripHtmlFromComments(replica.comments)

This code snippet will only add to the replica, the comments that contain the following text: “send2Zendesk”.

Regards,

Javier Pozuelo

3

Answer by Sarita Bhatt on 12 October 2023

I also tried the reverse from zendesk to ado only for internal comments with below script and it worked

def intc = issue.comments.findAll{it.internal}
def matchingComments = intc.findAll
{
comment ->
comment.body =~ /@send2ado/
}

replica.comments += matchingComments

4

Answer by Sarita Bhatt on 12 October 2023

Yes it worked…Thanks

5

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