Originally asked by SANDEEP ADE on 10 October 2019 (original question)
Hi,
We have defects waiting in outgoing queue since long time in ALM ,in Jira these records are not shown in the incoming sync queue.
There are no errors shown in either ALM side of exalate or JIRA Exalate .
In ALM Exalate ,the records are present in the outgoing queue but in JIRA ,the records are not present
also attaching screenshots from jira
Answer by Francis Martens (Exalate) on 10 October 2019
It looks like that for some reason the sync for these defects is broke.
Can you cleanup the syncs
i did and tried to re-sync (by updating comment)
it again behaving the same way
is there is a chance the process is running slow and restart will fix issue?
hmm
Can you raise an issue on our support channel,
There is no such thing as a sync running slow.
I will be reaching out to dive into the details and understand what’s going on
i already raised the ticket and sent the support files from alm and Jira EASE-3209
OK - let’s take it from there
