Pairing local issue with an existing remote issue

General Questions
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1

Originally asked by Bogdan Gorka on 19 October 2021 (original question)

I am looking for a solution how to pair an existing issue in one project with an existing issue in another project.

In the incoming sync, I would like to test two custom field content, which will help me to search for the existing issue in the other project.

I saw a solution posted by Francis Martens (Exalate) some time ago on Atlassian Community

https://community.atlassian.com/t5/Jira-Service-Management/Backbone-Issue-sync-tool-link-two-existing-issues/qaq-p/1631698

Using his suggestion, I wanted to expand the code he proposed:

if (firstSync) {
   issue.id = <fetch the appropriate target issue id>
}

To sum up, I am looking for a solution where I will be able to sync and connect with the existing remote issue (it will always be only one), when a certain JQL condition is met. In Jira Automation this JQL looks as follows

project = IFC AND issutype = Task AND “IFC_ID” = {{triggerissue.customfield_10100"}}

So in Exalate the sync should be initiated, if the local custom field value is found in the same custom field value in another specific project and issue.

I tried to draft the code but I doubt if it is correct

if (firstSync) {
   issue.projectKey = "IFC"
   issue.typeName = "Task"
//I want to sync only when the remote CustField "IFC_ID" equals the local CustField value
   issue.customFields."IFC_ID".value = replica.customFields."IFC_ID"?.value
}

Can someone direct me how to write this line from Francis Martens (Exalate) ?

issue.id = <fetch the appropriate target issue id>
2

Answer by Salma Nairi on 19 October 2021

Hi

you can do it by using Connect Option in More Menu from original ticket

you select a connection and indicated a remote ticket ID

Before , be sure that you enabled Connect option in exalate settings

thanks

Comments:

Bogdan Gorka commented on 27 October 2021

Hello Salma,

Thank you for your reply.

The manual solution is only good for occasional find-and-connect events.

I needed an automatic solution, that will be initiated by the Exalate trigger.

It turns out that it may be possible using some extended groovy script.

3

Answer by Francis Martens (Exalate) on 19 October 2021

Hi Bogdan Gorka

I don’t have the example code at hand immediately, but you should be able to instantiate the Jira search service

com.atlassian.jira.bc.issue.search.SearchService

Check out the TriggerSync example which is also launching a JQL search.

Hope this helps

Comments:

Bogdan Gorka commented on 27 October 2021

Thank you Francis. That was a good starting point for our developer to work on the solution. The good news is that it possible.