No incoming comments to JIRA from DevOps, from Jira to DevOps is fine

Originally asked by Harold Oconitrillo on 14 March 2022 (original question)


We’ve encountered a problem with our JIRA Server <-> DevOps synchronization. It works fine FROM Jira TO DevOps, but recently it’s not synchronizing Comments FROM DevOps to Jira. Attaching support zip, please help us with re-establishing the right connection. We cannot re-do the connection due to amount of Workitems involved. We need to release asap, this problem is a blocker.


Answer by Daniel Miks on 21 March 2022

Hi Harold Oconitrillo

It would help if you could attach the outgoing rule from DevOps and incoming rule to Jira.

Regards

Daniel