Issue to connect basically JIRA Cloud and Azure DevOps

General Questions
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1

Originally asked by olivier robin on 03 May 2023 (original question)

Dear all,

I am trying to connect JIRA Cloud and Azure DevOps.

First I would like only to connect existing ticket in JIRA with existing ticket in DevOps.

In that context, I have this script in JIRA :

OUTGOING SYNC

replica.summary = issue.summary
replica.description = issue.description
replica.comments = issue.comments
replica.priority = issue.priority
replica.attachments = issue.attachments

INCOMING SYNC

issue.projectKey = “DDCO” => I don’know why Exalate ask this information. Or else I have an error message “Project key not set”

issue.type = “Amelioration” **=> I have an error message :

***

1814Ă—188 18.5 KB
*issue.summary = replica.summary
issue.description = replica.description
issue.comments = commentHelper.mergeComments(issue, replica)
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)

But in JIRA, I have the ticket type Amelioration

2199Ă—476 149 KB

Could you please help ?

Thanks in advance.
Olivier

2

Answer by Mathieu Lepoutre on 21 November 2023

Hi Olivier Robin

For connecting existing tickets in JIRA with existing ticket in DevOps, please use the connect feature, not the Exalate feature.

After creating a connection between the two instances, you have the option to connect existing tickets with this feature.

More info:

https://docs.exalate.com/docs/connect-operation

Thank you.

Kind regards,
Mathieu Lepoutre