Multiple connectors for the same project

General Questions
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1

Originally asked by Harold Oconitrillo on 23 June 2023 (original question)

The issue now is that when I create an incident - although I put rules there, I cannot select the Incident connection created for that type of ticket.

Is there any way of doing this automatically? (e.g: if a change ticket is created → select the change connection, if an incident ticket is created → select the incident connection)

Let me know if my explanation is clear, if not I will provide more details.

2

Answer by Mathieu Lepoutre on 15 September 2023

Hi Harold

Please check: https://docs.exalate.com/docs/triggers-in-exalate

This is bread-and-butter functionality of Exalate. Through the use of triggers we are able to make a filter and if the trigger matches it, it goes to a certain connection. In your use-case, two triggers for two different connections.