Jira to ServiceNow Comment Sync

General Questions
1

Use Case:
Jira to ServiceNow Comment Synchronization:

  • Jira Private Comment should sync to ServiceNow Additional Comments
  • Jira Public Comment should sync to ServiceNow Work Notes
2

Assuming you are using a JSM (for internal/ public comments), the following script on the ServiceNow Incoming side should be able to achieve what you are looking for:

entity.comments = commentHelper.mergeComments(entity, replica, {
  it.body = it.author.displayName + " commented: " + it.body
  if (it.internal==true)
    it.internal =false
  else if (it.internal==false)
    it.internal =true
}
)

Here is a short video of this in action:

Hope it helps!

Thanks
Majid

3

Thank you Majid for your help.

4

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