Originally asked by Rodney on 15 December 2020 (original question)
Hi All,
My connection seems to be working except for minor things.
Incident created in SNOW → shows up in Jira = SUCCESS
Comment added in incident on the Jira side → shows up in SNOW = SUCCESS
PROBLEM:
Incident created in JIra project –> not showing in SNOW = FAIL
Incident status change from backlog to in progress → not showing in SNOW = FAIL
Incident status change from in progress to done --> not showing in SNOW = FAIL
Ideas?