Integration ServiceNow and JIRA DataCenter using on premise decision

General Questions
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Originally asked by Aleksandr on 09 March 2022 (original question)

How to integrate ServiceNow and JIRA DataCenter using our on premise decision?

I read the documentation https://docs.idalko.com/exalate/display/ED/Install+Exalate+for+ServiceNow+on+your+own+server.

Given:

  1. We bought a license for Exalate JIRA plugin;
  2. Installed Red Hat Linux 8.4 on a server;
  3. Installed docker service and JIRA Data Center v.8.20.1 (test instance) on the same server;
  4. Installed Exalate JIRA plugin v.5.2.4-j8 on JIRA DataCenter and set the license there.
  5. downloaded and run docker containers (idalko app, ProsgreSQL 9.4) according to the documentation

https://docs.idalko.com/exalate/display/ED/Install+Exalate+for+ServiceNow+on+Docker

   4\. the both containers (idalko app, ProsgreSQL 9\.4\) successfully work;

Is it nesesary to install any app/plugin on ServiceNow?

The question comes up because there is no information about any plugin/app on ServiceNow if I Installed “Exalate for ServiceNow on our own server”(i.e. Docker service). There is information about “Deploy the Exalate Bridge app” but only if I “Install Exalate for ServiceNow on Exalate cloud”.

So, there are two queations:

  1. How ServiceNow link to Docker’s idalko app?
  2. Do we need to buy any additional license for ServiceNow plugin/app to integrate ServiceNow and Docker idalko app(or JIRA) if we bought the Exalate JIRA plugin for JIRA DataCenter?
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Answer by Francis Martens (Exalate) on 09 March 2022

The exalate bridge app is a very simple configuration app for your servicenow environment setting up 2 items

  • A menu item making it easy to access the Exalate for ServiceNow (ExSN)
  • 2 roles x_idnv_exalate_bridge.integration and x_idnv_exalate_bridge.admin

None of these are necessary for the configuration of the integration. ExSN interacts with ServiceNow through Rest API’s.

Also - the deployment on Exalate Cloud is identical as on premise. Customers are deploying on premise for reasons such as

  • Resourcing
  • Information Security
  • Versioning and governance

As part of the deployment step, you will have to go through a verification step. This verification step will provide you an evaluation license which can be used to validate the functionality of ExSN. So yes - every node needs a separate license.

Let me know if this answers your question

Comments:

Aleksandr commented on 10 March 2022

Let’s sum up your answer and please correct me if I something misunderstud:

1) I don’t need exalate bridge app for JIRA-ServiceNow integration becouse its 2 items (A menu item and 2 roles) are not necessary in my case of the integration.

2) Since ExSN interacts with ServiceNow through Rest API’s I don’t need to setup any addtional app/plugins on ServiceNow.

3) The deployment step is a part of setup of integration ServiceNow with ExSN.

4) The verification step is part of deployment step where I need get an evaluation license for validation the functionality of ExSN

Here is a question come up:

How does ServiceNow understand what there is ExSN exist? For example, ServiceNow would like to initialice a data transaction to JIRA.

Are there some buil-in standard administation settings for integrations which are used for these things in ServiceNow?

Francis Martens (Exalate) commented on 10 March 2022

Alexandr - we are currently seriously affected by Russia’s aggression in Ukraine. I will hold off answering this question thread until our friends and colleagues in Ukraine can continue with their own life.

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