Originally asked by Davdi RENAUD on 04 July 2023 (original question)
I need to only sync the resolution comment from JIRA to Zendesk but I can’t find a way to do that.
Regards
Answer by Mathieu Lepoutre on 01 September 2023
Dear Davdi
May I please suggest that you add this line in the outgoing sync in Jira.
replica.resolution = issue.resolution
When checking the replica, which you do when you surf to Entity Sync Statusyou can enter a key of a ticket in sync and this will give you more information about the sync.
The only remaining part is to assign the value in Zendesk.
issue.customFields."CF Name".value = replica.resolution.name
Thank you.
Kind regards,
Mathieu Lepoutre
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