How to only sync the resolution comment fom JIRA to zendesk

Originally asked by Davdi RENAUD on 04 July 2023 (original question)


I need to only sync the resolution comment from JIRA to Zendesk but I can’t find a way to do that.

Regards


Answer by Mathieu Lepoutre on 01 September 2023

Dear Davdi

May I please suggest that you add this line in the outgoing sync in Jira.

replica.resolution = issue.resolution

When checking the replica, which you do when you surf to Entity Sync Statusyou can enter a key of a ticket in sync and this will give you more information about the sync.

The only remaining part is to assign the value in Zendesk.

issue.customFields."CF Name".value = replica.resolution.name

Thank you.

Kind regards,
Mathieu Lepoutre


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