How to merge/synchronize two multi-line custom fields (Jira Cloud - Jira Cloud)?

Originally asked by Dave Kleihorst on 07 September 2021 (original question)


I would like to know if it’s possible to merge text from a custom field (Text Field (multi-line)) configured in both environments and being worked on at the same time. Configured trigger: “Issue update” (and create). How does Exalate handle this? We want to prevent losing data (text).


Comments:

Ariel Aguilar commented on 10 September 2021

Hi Dave,

It would be helpful if you can elaborate a bit more, for us to understand the actual objective. So, when someone adds the value on this select list custom field, and someone on the other side add the value. You want to know if the result will be merged, is this a multiple select list or single choice?

Kind regards,

Ariel

Dave Kleihorst commented on 12 September 2021

Hi Ariel,

Thanks for asking! No, I am wondering what to do with :“text field, multi line”. Side A adds tekst at the same time as side B. What will happen after they save it? Will the latest that saves overwrite the first? Or will the texts be merged somehow?

Answer by Jose Lobo on 14 September 2021

Hey Dave,

The latest will overwrite the first in both text field and multi line types.


Comments:

Dave Kleihorst commented on 17 September 2021

Thanks