How to concatenate ad-field into description from servicenow to jira

[xl8bot]

Originally asked by Alejandro on 02 December 2019 (original question)

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Hi, I have been trying to concatenate servicenow’s description and ad-field in order to send it to Jira. I have tried the following options in the servicenow outgoing script unsuccessfully:

replica.description = issue.description + ' | '+ issue.customFields."correlation_display"

or

replica.description = issue.description + ' | '+ issue.customKeys."correlation_display"

The payload displays (see null value):

"description":"Prueba SN JIRA con attachment de codigo JS | null

Any idea?

Thanks in advance, Alejandro Mata

Origen: ServiceNow (Cloud)

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Comments:

Francis Martens (Exalate) commented on 02 December 2019

Exalate lacks support for the correlation fields (id, display). Improvement request added.

[xl8bot]

Answer by Francis Martens (Exalate) on 27 December 2019

Version 4.6.4 of Exalate for ServiceNow has now support for Correlation Id and display.
(The documentation still needs to be adapted)

With the new customKeys, correlation id and display can be accessed and synchronized

As will be shown in the documentation, the way to retrieve these fields from the replica are as below:

Outgoing sync

replica.customKeys."correlation_id" = issue.customKeys."correlation_id"
replica.customKeys."correlation_display" = issue.customKeys."correlation_display"

To set the field use following code

Incoming Synnc

issue.customKeys."correlation_id" = replica.customKeys."correlation_id"
issue.customKeys."correlation_display" = replica.customKeys."correlation_display"

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