How do i get for single list

General Questions
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1

Originally asked by ben friedman on 17 October 2020 (original question)

Hi,

i have a single drop down field in ZD that i need to sync on the outgoing part.

replica.customFields.fieldname.value= ?

2

Answer by Francis Martens (Exalate) on 17 October 2020

Hi ben friedman

You’re getting pretty good at it

To answer your question - just use

replica.customFields.fieldname = issue.customFields.value

Some more information might be useful.

Whenever you would need some insight on what the issue and replica object contain, you can always revert to raising an Exception. This will popup a message on the error list.

For instance - if you would like to know what the content is of a dropdown ‘Mood’

Add following code to the outgoing sync

Outgoing sync

throw new Exception("Mood = ${issue.Mood.properties}")

Trigger a sync by modifying a zendesk ticket which is under sync.
This will generate an error (we know - this is not optimal, but we are working on a feature to simplify that workflow)

1698×1096 201 KB

The interesting content is

[value:delighted, class:class com.exalate.basic.domain.hubobject.v1.BasicHubOption, disabled:null, childOptions:null, sequence:null, id:360005162417, parentOption:null]

Hope this helps

Comments:

ben friedman commented on 17 October 2020

Hi Francis Martens (Exalate) i think it did.

i dont have the error on the outgoing side any longer.

however, i am seeing an error now on the incoming side.

so, to note, on the outgoing side, its a single list field with:

replica.customFields.“pBys” = issue.customFields.“Priority reflective of Severity”

on the receiving side, its:

issue.customFields.“Priority reflective of Severity”.value= replica.customFields.“pBys”.value

where the custom field is of a single list type.

the error i get is:

Field Field ‘labels’ cannot be set. It is not on the appropriate screen, or unknown.: labels.

also, is there something for error exceptions on the incoming side too?

Francis Martens (Exalate) commented on 18 October 2020

Checkout the error message

> Field Field ‘labels’ cannot be set. It is not on the appropriate screen, or unknown.: labels.

a) it has nothing to do with the setting of the customField

b) Probably you have issue.labels = replica.labels and that field is not on the create issue screen

You can either add the labels field to the issue create screen, or remove that line and retry again

ben friedman commented on 18 October 2020

odd. i had a sync already done before when it was available, but the error just popped up now. i removed the labels and the error was gone.

Francis Martens (Exalate) still needing your help…

on the receiving side, i get the error:

Field Option id ‘null’ is not valid: customfield_10051.

this is for line:

issue.customFields.“Priority reflective of Severity”.value= replica.customFields.“pBys”.value

i have checked and on the replica on the sending side, pBys.value =“blocking_all”. (even though the option in the field itself is ‘Blocking ALL’)

on the recieving side the option is called ‘Blocking ALL’.

im not sure why the error is a ‘null’. the sending replica is not null.

and am i using the assignment on the receiving side correctly?

Francis Martens (Exalate) commented on 18 October 2020

Are you sure this is the offending line?
What happens when you comment it out

What is customfield_10051 btw.

Regarding the second topic, you will have to create a mapping to calculate the local value such as

def optionMapping = [
    // remote_value : local_value
    ...
    "blocking_all" : "Blocking ALL",
    "some_remote_value" : "some_local_value",
     ...
]

issue.customFields."Priority reflective of Severity".value = optionMapping[replica.customFields."pBys".value]

You can be a bit more defensive by using the groovy safety operator and the elvis operator :
(Look them up)

def optionMapping = [
    // remote_value : local_value
    ...
    "blocking_all" : "Blocking ALL",
    "some_remote_value" : "some_local_value",
     ...
]
// Default to 'Blocking ALL' in case the custom field is not provided on the replica, or if it has a value which is not in the mapping
issue.customFields."Priority reflective of Severity".value = optionMapping[replica.customFields."pBys"?.value] ?: "Blocking ALL"
ben friedman commented on 18 October 2020

Francis Martens (Exalate)

yes, when i remove that line, there is no error.

customfield_10051 is a custom drop down field (single list option) named priority reflective of severity. thanks for the mapping tip.

i appreciate the help. figured the issue out.

the outgoing replica had a .value.value where i used only .value in the incoming (which included id and value) and i used the mapping to set the correct text value on the receiving side.

Francis Martens (Exalate) commented on 18 October 2020

OK - is the configuration set?

ben friedman commented on 19 October 2020

yes

Francis Martens (Exalate) commented on 19 October 2020

ben friedman - please mark the question answered - thanks

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