How can I get value from custom field checkbox in Zendesk?

General Questions
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Originally asked by Harold Oconitrillo on 20 October 2022 (original question)

Hi,

I try to sync information from Zendesk to Jira, but I have a mistake at the moment when I get value from custom field checkbox.

When I sync the information in the option show replica local the value for this custom field checkbox is ever:

{        
  "id": 22434338,        
  "name": "Billable?",        
  "uid": "22434338",        
  "type": "OPTION"      
}

This same information was sent by Exalate when the value in Zendesk for this checkbox is selected and deselected.

In my Outgoing sync in Zendesk is:

...
replica.customFields."Billable?" = issue.customFields."Billable?"
...

How can I get the value indicating selected and not selected for the checkbox in Zendesk? or How can I know the custom field checkbox is selected or not selected when I receive in Jira Incoming sync?

Thanks.

Comments:

Harold Oconitrillo commented on 25 October 2022

Hi,

Please review the below documentation and contact us back if you have any further question.

https://docs.idalko.com/exalate/x/2YYrAQ

Kind regards,

Harold Cruz

Carlos Díaz Chávez commented on 18 November 2022

Hi Harold

That solution not working for me, I tried with the same solution, but not work. Can you have other solution?

Carlos Díaz Chávez commented on 29 November 2022

hi Harold Oconitrillo

Can you help me?

Support commented on 14 January 2023

Hi Carlos,

Is there any error message when you tried the solution proposed?

Feel free to also let us know which part of the script is not specifically working in order to better assist you.

Best regards,

Harold Cruz