Originally asked by Harold Oconitrillo on 13 September 2023 (original question)
I am experiencing an issue with a custom field for the sync “MS_Teams_to_Zendesk” connection. I am trying to sync a field from JIRA (“requesterChannelLink”) to Zendesk which works perfectly for one custom field (“Link to Slack Thread”) in Zendesk but will not for another named “Link to MS Teams”. I believe I have updated everything correctly but getting an error.
Comments:
Harold Oconitrillo commented on 13 September 2023
Hi,
Could you please share your incoming and outgoing script?
Regards.
Exalate Support
Serhiy Onyshchenko commented on 18 September 2023
Given my insight into the case the rules are:
| Jira | ZenDesk | |
|---|---|---|
| Out | replica.customFields."requesterChannelLink" = issue.customFields."requesterChannelLink" |
|
| In | // issue.customFields."Link to Slack Thread".value = replica.customFields."requesterChannelLink".value issue.customFields."Link to MS Teams".value = replica.customFields."requesterChannelLink".value |
Now the other question is what is the type of the custom field on ZenDesk?
Regards, Serhiy