Originally asked by Anshuman Bakshi on 22 February 2021 (original question)
We were using Exalate v. 5.0.5 (Core v. 5.0.63) for Jira to ServiceNow Integration, We are facing error in script āUnable to load FastStringServiceā after upgrading the exalate version on Jira side to latest version of exalate.
Answer by Ariel Aguilar on 22 February 2021
Hi Anshuman,
We would recommend for this particular incident to raise a support ticket for us to help you with this error. It would be helpful when you create it to attach the support zip file from Jira side. More instructions on how to do it here:
https://docs.idalko.com/exalate/x/vQKOAQ
Kind regards,
Ariel