Exalate: Sycn between different connections

General Questions
1

Hi

Requesting to do backend sync of the old connection with the new.

discussed briefly with Sonal. do the needful please.

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2

Can i have an update Sonal?

3

yes we are still discussing the approach and steps to do

4

Awaiting your response as this is crucial as there are many number of workitems to be synched

5

Hi @pradheep

Sorry for the delay.

Sending my Calendly link via DM. Please schedule a call for tomorrow. Also do not do any bulk connect further and if there is any bulk connect going on please let it perform pending action items. When the queue will be clear then only we can perform database operations.

Thanks,

Sonal

6

Thank you Scheduled.

Tomorrow there will be empty queue and will connect to resolve.

7

Hi @pradheep

Could you please share the following details by end of the day today ?

  1. Your source and target instance URLs

  2. The number of work items synced using your old connection

  3. The number of previously synced work items that have been reconnected using the new connection

  4. The number of new work items (not previously synced) that have been synced using the new connection

Thanks,

Sonal

8

Hi @pradheep

Thank you for the confirmation you provided over the email that the issue has been resolved.

I truly appreciate your cooperation and patience throughout this process. It’s been a pleasure working with you, and I look forward to assisting you again in the future.

Best regards,

Sonal

9

issue is resolved and now synced with both the connections

10

synced with both the connections ?

it should be only 1 connection (i mean new connection) which is being used for all sync activities or am I missing something?

11

meant that now i have only 1 connection and the old one has no connections.

All working fine as expected

12

Hi @pradheep

Thanks for the confirmation.

Kindly let us know or raise a question if you have any other issue.

Regards,

Sonal