Custom field object error in Jira <--> Zendesk configuration

General Questions
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1

Originally asked by Andrew Boeger on 02 December 2021 (original question)

Hello,

Exalate has stopped working completely. Support advised to share the issue here. This error is generating on the Zendesk side.

Unexpected error occurred. The customfield `Request Type` was assigned to   
`value=Onboard new employees class=java.lang.String`,   
but it should have been set to a custom field object   
<a href="https://docs.idalko.com/exalate/x/vQKOAQ" target='_blank' rel='noopener noreferrer'>  
Generate an exalate support.zip file</a> and contact support.

Comments:

Andrew Boeger commented on 02 December 2021

Jira side:

Andrew Boeger commented on 02 December 2021

Zendesk side:

Andrew Boeger commented on 02 December 2021

Thank you Ariel Aguilar

I see the issue now on the Zendesk side (trying to set the object to a String). Going to try a few things to resolve. (old community)

Harold Oconitrillo commented on 03 December 2021

Andrew Boeger, This is great. Please let us know the outcome or if you need further assistance.

2

Answer by Claus Schneider on 02 August 2023

Can you update the link to a functional link/target?

3

Answer by Ariel Aguilar on 02 December 2021

Hi Andrew,

You can refer to: https://docs.idalko.com/exalate/x/1AF1Aw

To fix this problem on your configuration.

Kind regards,

Ariel