Create Case Comments in Salesforce also with visibility (private/public)

General Questions
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1

Originally asked by Sonal Otwani on 22 September 2023 (original question)

Hi,

I have a connection from Jira On-prime to Salesforce. There are 2 things:

  1. By default Exalate syncs Jira comments in chatter of salesforce, I want to sync as case comments
  2. In Jira there are option of private/public comments, I want same behaviour with case comments in Salesforce.

Thanks,

Sonal

2

Answer by Tomas Eduardo Lalanne on 21 May 2024

Hi!

Updating the script for the incoming script in Salesforce.

replica.addedComments.collect { comment ->

    def isPublish = comment.internal ? "false" : "true"
    def SFCommentId = ""

    try {
        // Check Exalate documentation for specific HttpClient signature
         def headers = ['Content-Type': ['application/json']]

        def res2 = httpClient.http(  // Call with correct arguments based on documentation
            "POST",
            "/services/data/v54.0/sobjects/CaseComment",
            JsonOutput.toJson([
                "CommentBody": "[${comment.author.displayName}] commented : ${nodeHelper.stripHtml(comment.body)}",
                "ParentId": "${entity.Id}",
                "isPublished": "${isPublish}"
            ]),
            null,
            headers
        ) { req, res2 ->
            if (res2.code == 201) {
                // Ensure SFCommentId remains a string
                SFCommentId = res2?.body?.id?.toString()
            } else {
                debug.error("Error creating comment: ${res2.code}, Message: ${res2.body}")
            }
        }

        if (SFCommentId) {
            def trace = new com.exalate.basic.domain.BasicNonPersistentTrace()
                .setType(com.exalate.api.domain.twintrace.TraceType.COMMENT)
                .setToSynchronize(true)
                .setLocalId(SFCommentId)
                .setRemoteId(comment.remoteId as String)
                .setAction(com.exalate.api.domain.twintrace.TraceAction.NONE)
            traces.add(trace)
        }
    } catch (Exception e) {
        debug.error("An error occurred during comment processing: ${e.message}")
    }
}

Thanks

Tomas Lalanne

3

Answer by Sonal Otwani on 22 September 2023

Hey,

Here is the solution which you can put in Salesforce Incoming sync script:

replica.addedComments.collect {

        comment ->
        def isPublish = "true"
        if (comment.internal) {
            isPublish = "false"
        }
        def SFCommentId = ""
        def res2 = httpClient.http(
                "POST",
                "/services/data/v54.0/sobjects/CaseComment",
                JsonOutput.toJson(["CommentBody": "[$ {
                                   comment.author.displayName
    } ] commented : $ {
        nodeHelper.stripHtml(comment.body)
    }
    " ,
    "ParentId" : " $ {
        entity.Id
    } ", "isPublished": " $ {
        isPublish
    } " ] ),
    null,
    null ) {
        req ,
        res2 ->
        if (res2.code == 201) {

            SFCommentId = res2?.body?.id
        } else {
            debug.error("error while creating comment:" + res2.code + " message:" + res2.body)
        }
    }
    if ( SFCommentId ) {
        def trace = new com.exalate.basic.domain.BasicNonPersistentTrace()
                .setType(com.exalate.api.domain.twintrace.TraceType.COMMENT)
                .setToSynchronize(true)
                .setLocalId(SFCommentId as String)
                .setRemoteId(comment.remoteId as String)
                .setAction(com.exalate.api.domain.twintrace.TraceAction.NONE)
        traces.add(trace)
    }
}

Thanks,

Sonal