Cf not synronized

Originally asked by Sergey on 03 November 2021 (original question)


Good day!

Using cf AGILE as an example, I don’t understand why cf is not synchronized?
tell me what is the problem?


Comments:

Daniel Carvajal commented on 05 November 2021

Hi Sergey

Can you verify the custom field id’s for both ends and also give us a little background on what kind of field this is? A screenshot of the field definitions would be helpful.

It seems to me like a multi-select field but I would like to be sure.

Also can you confirm this is cloud↔cloud synchronization?

Cheers,

Daniel

Sergey commented on 05 November 2021

Hi Daniel

Yes a multi-select field!  
Еhis is jira servicedesk server↔jirasoftware server  

Ariel Aguilar commented on 11 November 2021

Hi Sergey,

If this is a multi-select field, please refer to:

https://docs.idalko.com/exalate/x/WAFzAg

Kind regards,

Ariel

Sergey commented on 12 November 2021

Hi Ariel!
Thanks for the answer!
This also does not work as in the example ((

I tried to sync the project from CF instance A to intance B but also unsuccessfully ((

I would be grateful for any help

Ariel Aguilar commented on 21 December 2021

The possible solution is to replace the custom field name by custom field ID.

Kind regards,

Ariel