Originally asked by Ariel Einfeld on 14 December 2020 (original question)
Hello, when I go to Settings and try to replace the proxy user, it doesnt find any other user expect the one that is already in place.
how can i change it to another user?
thanks,
Ariel
Answer by Ariel Aguilar on 25 March 2021
Hi Ariel,
It seems the issue you were having indicated the proxy user did not populate since the search criteria wasn’t done by using the full name.
Thanks,
Ariel
Hello, I’m trying to change the proxy user in Zendesk but the page is staying on “Loading App, please wait …” forever
May I ask you to create a support ticket if you haven’t already. Please send it over to support@exalate.com. Please include your Zendesk URL.
Kind regards,
Ariel