Trigger not catching on sync

General Questions
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1

Originally asked by ben friedman on 26 November 2021 (original question)

Hi,

i have a trigger on ZD:

entity = ticket

when = create/update

if = tags:servicedesk

then = use connection X

status = on

connection X has a filter Tags = servicedesk, to automatically sync to Jira.

issues sync when they are created with a tag of servicedesk. but, when i dont create an issue with the tag, and only edit it (which is when i expect the trigger to take hold), it doesnt sync through.

i need to able to sync when tags include servicedesk.

help!

2

Answer by Francis Martens (Exalate) on 26 November 2021

Can you check if the webhook is still active - check following document
How to recreate a lost webhook on zendesk

Comments:

ben friedman commented on 26 November 2021

yes, that did the trick! many thanks!

3

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