Originally asked by Bishihai on 07 June 2022 (original question)
Answer by Jillani Fazal on 07 June 2022
Bishihai So the connection is either deactivated or deleted but the issues related to that connection are still the sync-queue, correct?
Comments:
Bishihai commented on 08 June 2022
Yes
Jillani Fazal commented on 08 June 2022
Thank you for the confirmation. Please create a support ticket, add all the information and mention the environments on the both sides for example: Jira on Prem, Jira on Cloud, ADO etc. We will be more than happy to address it there.
Looking forward to it.
Bishihai commented on 08 June 2022
Ticket link: https://support.idalko.com/plugins/servlet/desk/portal/8/EASE-15170
Thank you very much for your support
Answer by Bishihai on 07 June 2022
Hi Jillani Fazal
The issue association link has actually been canceled, but the plug-in tool still shows that it is synchronizing, and the Clean- up tool cannot disconnect the synchronization
Answer by Jillani Fazal on 07 June 2022
Hi Bishihai
Would it be possible for you to elaborate the scenario, please?