Resolution sync issue - Cannot get property name on null object

Use Case
,
1

Originally asked by Archita Gupta on 24 September 2021 (original question)

To sync the resolution from Jira to ServiceNow, I have written below code in the incoming sync of SNOW. It was working before. However, when I retested, it gave me error in the line #9 - Cannot get property name on null object.

if(entity.tableName == "incident") {
  entity.close_notes = "Resolved in Jira"
    entity.close_code = replica.resolution
    def resolutionMap = [
        "Done" : "Solved",
        "Won't Do" : "Closed/Resolved by Requester",
        "Known Error" :  "Not Solved"
   ]
    def targetResolutionName = resolutionMap[replica.resolution.name] ?: "Solved" //issue in this line 
    entity.close_code = resolutionMap[targetResolutionName] ?: targetResolutionName //close_code is name of the field (Resolution code) in SNOW.
   entity.save
}

Comments:

Ariel Aguilar commented on 24 September 2021

Hi Archita,

Is there a chance the issue that caused the error, did not have any value matching the resolutionMap? Then if the value is coming “null” you can try:

if(entity.tableName == "incident") {
  entity.close_notes = "Resolved in Jira"
    entity.close_code = replica.resolution
    def resolutionMap = [
        "Done" : "Solved",
        "Won't Do" : "Closed/Resolved by Requester",
        "Known Error" :  "Not Solved"
   ]
    def targetResolutionName = resolutionMap[replica.resolution?.name?] ?: "Solved" //***this was the only line modified***
    entity.close_code = resolutionMap[targetResolutionName] ?: targetResolutionName //close_code is name of the field (Resolution code) in SNOW.
   entity.save
}

Let me know if this works for you.

Kind regards,

Ariel

Archita Gupta commented on 24 September 2021

Hi Ariel,

Thanks for your response. I added your changes and now getting below error.

'Script cannot be saved. Details: startup failed: Script408.groovy: 34: unexpected token: ? @ line 34, column 70. onMap[replica.resolution?.name?] ?: "Sol ^ 1 error ’

Regards,

Archita

Archita Gupta commented on 28 September 2021

Ariel,

I removed the extra question mark after name and it worked.

def targetResolutionName = resolutionMap[replica.resolution?.name] ?: "Solved"   
  
However, this is my outgoing sync and is throwing error which is why   
state in Jira is not changing to Resolved and resolution code is not syncing  
Can you help?  
replica.resolution     = entity.close_code  
close_code is the internal name for Resolution code.
2

Answer by Pinky Kohsuwan on 24 September 2021

//This is the definition in the Jira instance Incoming sync connection

def remoteStatusName = replica.status.name

def statusMap = [“Open”:“Open”, “Work in Progress”:“In Progress”,
“Pending”:“Needs Info”, “Closed Complete”:“Resolved”,
“Resolved”: “Resolved” , “In Progress”:“In Progress”,“New”:“Open”, “On Hold”:“Needs Info”, “Canceled”:“Closed”, “Closed”:“Closed”]

if (replica.status == null ||
replica.status.name == null ||
statusMap.get(replica.status.name) == null) {
issue.comments = commentHelper.addComment(“Remote status is unknown or cannot be mapped - can’t handle it”, issue.comments)
}
else if (replica.status.name == “Resolved” ){
issue.resolution = nodeHelper.getResolution(“Fixed”)
}
else if (replica.status.name == “Closed” ){
issue.resolution = nodeHelper.getResolution(“Done”)
}
else {
issue.setStatus(statusMap[replica.status.name])

}

if (replica.resolution == null) {
// if the remote issue is not resolved
issue.resolution = null
}

if (replica.resolution != null) {
// the remote issue is resolved, but the local isn’t - look up the correct local resolution object.

def resolutionMap = [
“Solved” : “Done”,
“Closed/Resolved by Requester” : “Won’t Do”,
“Not Solved” : “Won’t Fix”
]
// use ‘done’ as resolution if the remote resolution is not found
def targetResolutionName = resolutionMap[replica.resolution.name] ?: “Done”

// nodeHelper.getResolution looks up the local resolution object based on the provided name
issue.resolution = nodeHelper.getResolution(targetResolutionName)
}