Replace mentions in Jira Cloud for export to Zendesk using Exalate

[xl8bot]

Originally asked by Michiel Singh on 09 August 2023 (original question)

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Hi all

I have been trying to get a script working where we replace a mention in Jira to the displayname of the user (could also be email). However, based on the info found online (such as https://community.atlassian.com/t5/Agile-articles/How-to-sanitize-mentions-when-synchronizing-issues/ba-p/1141139, How to handle mentions with accountId in a Cloud to Server sync (old community)) I havent been able to get this to work. Maybe this info is outdated or…

Anyone has this working in a currently running script for Jira Cloud? Working examples would be highly appreciated!

Kind regards

Michiel

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[xl8bot]

Answer by Ola Timpson on 09 August 2023

I do this! My script only syncs the latest comment, but the replacement works.

This is in outgoing on the Jira side:

if (issue.comments.findAll { comment -> comment.author.displayName != "Exalate" }) {
    latestTime = issue.comments.findAll { comment -> comment.author.displayName != "Exalate" }.max { it.created }.created
    
    lcomment = issue.comments.find { comment -> comment.created == latestTime && comment.author.displayName != "Exalate" }
    
    def matcher  = lcomment.body =~ /\[~accountid:([\w:-]+)\]/
    def newCommentBody = lcomment.body
    matcher.each {
        target = '@' + nodeHelper.getUser(it[1])?.displayName
        newCommentBody = newCommentBody.replace(it[0],target)
    }
    lcomment.body = newCommentBody
    
    replica.latestComment = lcomment
}

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[xl8bot]

Answer by Michiel Singh on 09 August 2023

Ola Timpson Adapted your scripts to my needs and it now works. Big thanks for sharing!

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Comments:

Ola Timpson commented on 09 August 2023

Glad to hear it!