We have a requirement regarding our current integration setup between Jira Cloud and ServiceNow. We are using the ScriptRunner add-on in Jira Cloud, and we’ve observed that whenever ScriptRunner performs an update on a Jira issue, Exalate syncs that update to ServiceNow. This behavior is causing issues on the ServiceNow side.
To address this, we would like to exclude or skip updates made by the ScriptRunner user from being sent through the Exalate outgoing sync.
ScriptRunner Add-on User ID: 557058:d2e5bd5c-dc49-41eb-a6f0-5e01093666c1
Could you please advise if there is a way to achieve this using a condition or script in the Exalate outgoing sync configuration?
Looking forward to your guidance.