Hello,
I am trying to retrieve Table Grid data via API in Jira Service Management Cloud and include these values in email notifications, but I have not been successful so far. I would appreciate your guidance on how to achieve this.
Problem
We use a purchase request form where Table Grid is implemented to capture item details. The table includes four columns:
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Descrição (e.g., Switch Aruba)
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Quantidade (e.g., 4.00)
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Especificações/Modelo (e.g., Switch Aruba 6000 ou 6100 48 portas PoE+)
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Link referência (e.g., https://www.hpe.com/psnow/doc/a00112996enw)
When the ticket transitions to a specific status, an email notification is automatically triggered.
Goal
My objective is to extract the table data (all rows and columns) and include it in the email body, for example:
“Switch Aruba/ 4.00 / Switch Aruba 6000 ou 6100 48 portas PoE+ / https://www.hpe.com/psnow/doc/a00112996enw”
Issue
I attempted to retrieve the Table Grid values via API (Postman), but I was not able to successfully extract or interpret the data.
Additionally, I was not able to reference the table field correctly in the email notification template, as it appears empty.
What I need help with
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How to properly retrieve Table Grid data via API in JSM Cloud
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Whether there is a supported endpoint for accessing this data
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Example request (endpoint, authentication, and response structure)
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Best approach to format and include these 4 column values in the email notification body
Environment
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Jira Service Management Cloud
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Plugin: Table Grid Editor
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Project: TI
This functionality is critical, as recipients currently cannot see the requested items in the notification emails, which impacts our purchasing workflow.
Please let me know if you need any additional details.
Thank you for your support.
Best regards,
Leonardo Boaventura