Mapping Zendesk Organizations to Jira Client Dashboards

General Questions
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1

We would like to map the Zendesk “Organization” field so that tickets appear automatically in specific Jira client dashboards.

Here’s what we are trying to achieve:

  • Synchronize the Zendesk Organization to Jira.
  • Use this information to feed one or more client dashboards in Jira based on the organization.

We are unsure how to properly configure this mapping with Exalate.
Could you please advise how we should proceed?

2

Hey Javier,

So to send the organization, you can do the following (in case you are not able to pick it natively in the scripts):

def orgId = issue.organization_id
def orgName = ""
if(orgId){
  orgName = httpClient.get("/api/v2/organizations/"+(long)orgId+".json").organization.name
  replica.customKeys."Organization" = orgName
}

But I am not quite sure what you want to do with it on the Jira side?

Thanks
Majid