Mapping for Jira Priority from Zendesk Custom Field 'EB Priority'

General Questions
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Originally asked by Jeff Meyer on 27 January 2022 (original question)

I am trying to set up Exalate between Zendesk and Jira Cloud.

I have a field in Zendesk called ‘EB Priority’ that I need to push to Jira cloud field ‘Priority’

The field in Zendesk has the following list of options

EB Priority

  • Sev1
  • Sev2
  • Sev3
  • Sev4
  • -

The Jira field has the following

Priority

  • 1
  • 2
  • 3
  • 4
  • 5

And I want them to translate to this

  • Sev1 – 1
  • Sev2 – 2
  • Sev3 – 3
  • Sev4 – 4

we will use 5 if nothing is set from Zendesk side.

I am not sure how to configure this in the connections for this.

I found this for Priority to Priority but we are trying to match from a custom field on the Zendesk side “EB Priority” so it is not working and I am not sure how to change the code to reflect the custom field.

def priorityMapping = [
// remote side priority <-> local side priority
“Sev1” : “1”,
“Sev2” : “2”,
“Sev3” : “3”,
“Sev4” : “4”,
]
def priorityName = priorityMapping[replica.priority?.name] ?: “5” // set default priority in case the proper urgency could not be found
issue.priority = nodeHelper.getPriority(ExactBid PriorityName)

Thanks

JM