JSM to jira attachment not working

General Questions
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1

Originally asked by Sreenivasaraju P on 13 April 2023 (original question)

Hi,

We are using exalate for syncing JSM and JIRA.

From Jira to JSM, attachments are getting copied, but JSM to JIRA attachments are not getting copied.

We have checked the permission on jira. create attachment permission is available. Any other points to check.

2

Answer by Sreenivasaraju P on 16 April 2023

Hi Majid,

Thank you for your response. Please find the details.

  • Both side it is on-prem.
  • It was visual.
  • It was normal attachments.
  • Contacted support team and we changed to script. Now issue is resolved. attachments are working both sides.

Comments:

Syed Majid Hassan commented on 17 April 2023

Glad to hear that

3

Answer by Syed Majid Hassan on 14 April 2023

Hi,

Can you please provide the following information:

  • Are both side Jira Cloud or OnPrem?
  • What connection type are you using (Basic/ Visual/ Script)?
  • How are the images being added to the JSM ticket i.e. from the customer facing portal? inline? normal attachments?
  • Can you share the Exalate config please?

Thanks

Majid