Jira tagging question

General Questions
, ,
1

Originally asked by Jillani Fazal on 03 January 2023 (original question)

Hi,

I have a script integration between zendesk and Jira.
In the comments sent from Jira, when tagging a user, we get the id instead of the name… How can we send the name?

I am using the following script on Zendesk side:

issue.comments = commentHelper.mergeComments(issue, replica, {
comment ->
comment.internal = true
comment
}
)

I checked this doc but was not useful.

The tagged user from Jira is not in Zendesk.

I am sending the comment from Jira as follows:

Outgoing source (in Jira):

replica.comments = issue.comments

Incoming source (in Zendesk):

issue.comments = commentHelper.mergeComments(issue, replica, {

  comment ->

    comment.internal = true

    comment

  }

)

How can I adjust it, that if Jira comment is tagging a user from Jira, then I want to replace the tagging with the name of the user?

For example, Jira comment is:

Hi @Hashem

The Zendesk comment will show:

Hi Hashem

Hopefully my issue is clear now. Please keep me informed if you need any more details.

2

Answer by Jillani Fazal on 05 January 2023

Hi Sonal Otwani

That helped and the client’s scenario was addressed accordingly. Thank you!

3

Answer by Sonal Otwani on 03 January 2023

Hi Jillani Fazal ,

Here is the related question, can you please take a look meanwhile we are trying whole usecase end to end?

How to handle mentions with accountId in a Cloud to Server sync (old community)

Thanks,

Sonal