JIRA Cloud Service desk to JIRA Next-Gen software project sync

General Questions
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1

Originally asked by Sridharan M on 15 October 2019 (original question)

We are trying to replicate JIRA Cloud Service desk ticket to JIRA Next-Gen software project. How do we map custom fields created in service desk project in next-gen project.

2

Answer by Sridharan M on 15 October 2019

  1. The custom fields created, which are available for both Service desk and Classic Software projects are not listed under a Next-gen software project.
  2. If I create a custom field with the same name & properties in Next-gen project, the sync gives me the below error.

Could not create an issue: Field ‘customfield_10053’ cannot be set. It is not on the appropriate screen, or unknown.; Field ‘customfield_10167’ cannot be set. It is not on the appropriate screen, or unknown…

Please advise.

3

Answer by Francis Martens (Exalate) on 15 October 2019

The same way as between two classic projects.

Check the documentation here

(there are a bit of approaches)