Issue on Sync Issue from Jira Software to Jira Service Desk (For component Field)

Use Case
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Originally asked by allenhsieh on 22 October 2020 (original question)

Hi Support,

We got an issue when trying to sync components on issues
Here are the rules on each side of the source and destination.

Here’s our structure

1 Source needs to sync to 2 Destinations

The source is Jira Software
1 Destination is Jira Software
1 Destination is Jira Service Desk

Here’s the code

source outgoing
replica.components = issue.components

destination incoming
issue.components = replica.components

This sync works on Jira Software destination.
But it fails to sync to Jira Service Desk with no error message.

Please advise how can we resolve this issue on Jira Service Desk side

2

Answer by Francis Martens (Exalate) on 22 October 2020

> But it fails to sync to Jira Service Desk with no error message.

  • What type of connection do you have
  • the statement issue.components = replica.components will only work if the components are the same, else you will have to checkout How to synchronize components

Comments:

allenhsieh commented on 22 October 2020

Right now, the sync up situation goes like this:
1. all the components’ value is the same on source and destinations.
2. Jira Software to Jira Software is working; Jira Software to Jira Service Desk is not working.

Francis Martens (Exalate) commented on 22 October 2020

> all the components’ value is the same on source and destinations.

Even if the label is the same, the object is different. The How to synchronize components provides clues to implement the proper mapping

allenhsieh commented on 23 October 2020

OK, we will try today and get back to you ASAP.