Is it possible to populate a Text Field in Zendesk?

General Questions
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Originally asked by Andres Martynowicz on 10 March 2022 (original question)

We use exalate to send tickets (Zendesk) to our IT department. The customer details shouldn’t be fully synced, however they do need the customer’s mail address.

Currently we add it in a comment, but we’d like to have the mail address in a ticket field.

Is it possible to populate a Text Field in Zendesk?

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Answer by Eileen Reimers on 10 March 2022

Hallo

first of all I am not a Zendesk user/Admin but maybe this documentation can will help you:

https://docs.idalko.com/exalate/display/ED/Zendesk%3A+custom+fields+synchronization

Regrads Eileen