I need to create a trigger based on issue Request type

General Questions
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1

Originally asked by Javier Pozuelo on 03 May 2024 (original question)

I need to create a trigger that Exalates Jira Service Management tickets when the request type = “Ask a question”

2

Answer by Javier Pozuelo on 03 May 2024

You can create the following trigger

project = XYZ AND "Request Type" = "Ask a question"

Note: Replace “XYZ” for your project key

You can also use the following script in your firstSync statement, so the issue is created only if it matches the request type

if(firstSync && issue.customFields."Request Type".value == "Ask a question")

The script above will return the name of the Issue Request Type, for example: “Ask a question”