How to synchronize activity log from SNOW to Jira Activity

General Questions
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1

Originally asked by Anshuman Bakshi on 26 October 2020 (original question)

We want to map activity logs from SNOW to Jira i.e If there are any updates to the activity log in SNOW , same should be updated in JIRA

Comments:

Francis Martens (Exalate) commented on 26 October 2020

What activity log are you referring to?
Can you provide a screenshot.

Anshuman Bakshi commented on 26 October 2020

Hi Francis,

I am referring to ServiceNow activity log. Please find screenshot attached. Just wanted to check if there is any such existing mapping configuration we can do to map it in Jira.

2

Answer by Juan Grases on 21 November 2020

Hi!

Looks to me that the activity log is just the list of changes on the servicenow entity. We don’t sync the activity log itself but the field changes so you should end up getting a similar history on your other issue tracker.

If you are looking to sync the already existing history when you exalate an entity, then that’s not possible at the moment, however if you find that this information is stored on one of the servicenow tables that is accessible through the REST API, you should be able to read from that table and send that over to the other side.