How to sync customField from tempo teams for Jira (on premise) <> Jira (on premise)

General Questions
,
1

Hi
It is necessary to set up the synchronization of fields between the two jira. The teams field cannot be passed from the Tempo plugin. The field is not even displayed in Remote replica. How can this problem be solved?

THE SCRIPTS

   // SYNC NFEED VALUES / ELEMENT CONNECT
def syncNfeed = { String remoteCfName, String cfName ->
    def cfm = com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager()
    def cf = issue.customFields[cfName] ? cfm.getCustomFieldObject(issue.customFields[cfName].id) : null
    if (cf) {
        def cft = cf.getCustomFieldType()
        issue.customFields[cfName].value = cft.getSingularObjectFromString(replica.customKeys[remoteCfName])
    } else {
        log.warn("Custom field '${cfName}' not found on issue.")
    }
}

if (firstSync) {
    issue.projectKey = "MEDIMP"
    
    def typeMapping = ["Настройка": "Setup", "Консультация/поддержка": "Consultation/support", "Техническая задача": "Technical problem", "Подключение оборудования": "Equipment installation", "Запрос на изменение": "Change request", "Обучение": "Learning"]
    def originalTypeName = replica.customFields."13100"?.value?.value
    def issueType = typeMapping[originalTypeName] ?: "Setup"
    issue.typeName = issueType
    
    def priorityMapping = ["Неотложный": "Highest", "Высокий": "High", "Средний": "Medium", "Обычный": "Low", "Lowest": "Lowest"]
    def priorityName = priorityMapping[replica.priority?.name] ?: "Medium"
    def statusMap = ["В работе 3ЛП": "Open"]
    def localStatus = statusMap[replica.status?.name]
    if (localStatus) {
        issue.setStatus(localStatus)
    }

    // def productMapping = ["12071": "10250"]
    // def originalProductName = replica.customFields."11238"?.value?.id
    // def issueProduct = productMapping[originalProductName] ?: "10250"

    issue.reporter = nodeHelper.getUserByUsername(replica.assignee?.username)
    issue.priority = nodeHelper.getPriority(priorityName)
    issue.summary = replica.customFields."11110"?.value
    issue.description = replica.customFields."11109"?.value
    issue.customFields."10202" = replica.customFields."10202" // Команда
    issue.customFields."10327"?.value?.value = replica.customFields."11238"?.value?.value // Продукт
    syncNfeed("Модуль", "11109")
    syncNfeed("Субъект", "10310")
    syncNfeed("Компонента", "11110")
    syncHelper.syncBackAfterProcessing()
}

// issue.comments       = commentHelper.mergeComments(issue, replica, {it.internal = true; it})
issue.comments                      = commentHelper.mergeComments(issue, replica)
issue.attachments                   = replica.attachments
// END: SYNC NFEED VALUES

def statusMap = ["В работе 3ЛП" : "To Do", "В работе" : "Done", "Закрыт" : "Closed", "Закрыта СТП" : "Closed"]
if(!firstSync) {
    issue.setStatus(statusMap[replica.status.name])
}
3

Dear @Timur_Ahtyamov

Let’s first check if the teams field is accessable in your Jira.

Please check the permissions and also the API requests for
1/ GET /rest/api/2/issue/{issueKey}
2/ GET /rest/tempo-teams/1/team/{teamId}

This is to check if the “Teams” field is correctly configured in Tempo and is accessible via Jira’s API.
Please note that the field should be marked as visible and included in any relevant screens.

Please let me know your findings so we can continue.
Thank you.

Kind regards,
Mathieu Lepoutre

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