Originally asked by Mathieu Lepoutre on 05 July 2022 (original question)
Sending over comments with codeblocks, will put tags before and after the contents of the codeblocks. How can I remove them?
Answer by Mathieu Lepoutre on 05 July 2022
Both Zendesk and Jira Cloud send their data in Markdown.
Jira Cloud Outgoing Sync:
replica.comments = issue.comments
Zendesk Incoming Sync:
def string = replica.addedComments.last().body
def str2 = string.replaceAll('\\{noformat\\}','\n```\n')
issue.comments += commentHelper.addComment("${str2}", issue.comments).collect{it.internal = false; it}
This will put the comments as public replies. Changing the internal to true will put them as internal replies.
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