How to I sync/exalate parent and child issues between 2 projects from jira cloud to jira on prem instances

General Questions
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1

Originally asked by syed khwaja moinuddin on 13 July 2021 (original question)

In Jira cloud: an Epic in project A contains Task/Story as a child from Project B.

To be exalated to

In Jira on prem instance Epic in project A contains Task/Story as a child from Project B

What is working:

In Jira cloud, Epic in Project A has Task/Story as a child in Project A

Is working and exalated to

Jira on prem instance Epic in Project A has Task/Story as a child in Project A

2

Answer by Ariel Aguilar on 13 July 2021

Hi Syed,

Do you have the external script needed for Jira server? We have documentation on this, basically you need to sync the Epics first. Then, if you try “Exalating” a task within this Epic from Jira Cloud, you should be able to see, it got created under the Epic, in Jira Server.

Here is the document, I am suggesting:

https://docs.idalko.com/exalate/x/oAF1Aw

Kind regards,

Ariel

Comments:

Andrii Markov commented on 14 July 2021

Hi syed khwaja moinuddin ,

Have you made this part in your connection rules?:

Kind Regards,
Andrii

syed khwaja moinuddin commented on 14 July 2021

Hi Andrii,

Yes, parent and child are synching using exalate if they are in same project, if they are in different project exalate doesnt link them, that is the issue.

-Syed KM

Ariel Aguilar commented on 14 July 2021

Hi Syed,

Do you have a project mapping? Possibly this might be why is not working for other projects on same connection. Here is documentation on this: https://docs.idalko.com/exalate/x/1IMrAQ

Kind regards,

Ariel